Call center services
Are you thinking of hiring salespeople to increase your income? We are all there 😉
Luckily, we have a dedicated sales team on hand. With a weekly contract, you can only increase the risk of seeing your sales take off!
Call Center Definition
A call center or call center is an office centralizing a large number of incoming or outgoing telephone calls.
Outgoing calls are often cold calls, offering products or services to predetermined targets.
Incoming calls represent customers or future customers regarding inbound product or service support or consumer inquiries.
Integrated marketing agency
Why do you need a call center service?
Have ever thought of hiring a marketing agency before?
Can you afford another employee?
Hiring employees takes courage, energy, time, space, investment and experience. You need to describe your ad, post the job on different platforms, search for the perfect candidate, filter him or her with interviews, and hire your champion. Subsequently, it requires the whole process of integration with office, desk, computer, access, contract, training, salary and management.
The results of the sale can take time depending on many aspects such as the product or service to be sold, the environment, or even motivation.
Time is counted?
You need to sell your products or services quickly. By the time you search and find a good seller, you might be missing the right time to sell.
Or maybe you need a salesperson or a team of salespeople, but just for a limited time, like back to school time
Are you a good salesperson?
Your product or service may be very good, but sales may have a hard time taking off. There are several sales strategies and one of the most effective is telemarketing. But are you able to sell your product? Do you know the sales techniques? Are you comfortable on the phone? Everyone has strengths and weaknesses and it is difficult to excel in all areas of a business.
Customer service is really important
58% of customers say that customer service is a very important factor that affects their choice of a brand
Virtual meetings are effective
72% of overperforming sales leaders say that virtual meetings have been as or more effective than face to face meetings
Phone calls are still effective
41.2% of salespeople said their phone is the most effective sales tool at their disposal.
How we work
How Kiffcom call center service can help take you off?
We follow the best practices, add creativity and experience.
We provide professional agents only team
Kiffcom offers professional call center agents. Our leaders have decades of experience selling and managing employees. We regularly have a team up for the challenge and a large pool of candidates ready to take on the sales and customer support challenge that we select regularly. They are trained, experienced, reliable, responsible and with winning mindset.
Choose an affordable sales team
The idea came to us to outsource teams of sales and customer service agents because it is practical, fast, economical for short periods of time, and above all efficient.
Our service offerings for call center agents include pre-selection, training, computer with office software, CRM, telephone, internet connection, and personnel management. That’s a turnkey solution to start your sales earlier than expected and it reduces your costs.
Select one of our flexible weekly contracts
In order to facilitate management, Kiffcom offers you its call center agents for the week. You can easily synchronize any event, such as your advertising campaigns, holidays, pregnancy or sickness, with the recruitment of our agents. For how many weeks do you want to hire them?
We work with worldwide 24 h time zone
If your organization needs 24 hour staff, Kiffcom will organize your teams accordingly. We can take over any shift you want or even take care of all shifts. 24 / 7 / 365 support for a fraction of the price.
Scale your business with kiffcom
One of the advantages of this type of contract is the ability to expand or reduce your sales force, effortlessly. Adding agents from one week to the next and then reducing them, nothing could be easier with our evolving agreements.
That helps to improve call quality during peak hours, decrease call abandonment, ensure business continuity, increase service levels, and customer satisfaction.
Call center services
Kiffcom offers consulting, coaching, training, marketing services and products
Inbound call center
The inbound call center is receiving calls from a business’ customers. That can be related to product or service technical support, payment and order processing, upgrade and renewal inquiries, or even complaints.
Outbound call center
The outbound call center is making calls to reach and attract prospective customers. It can be sales calls, service calls, cold calls, or presales calls to qualify leads.
Telemarketing is direct communication with the prospects and includes inbound and outbound calls. All is about reaching the targeted customer within the proper process. Telemarketing is one of the most efficient channels to grow your business.
The purpose to generate leads is to find the right target audience for your products or services. Following cold calls, a telecaller should be able to determine if the contact could be qualified and interested in the offer.
Gather all of your customers under one single tool to automate communications and simplify customer management. Different solutions are available, Kiffcom will provide you your best options, install and set it up.
Cold calling, customer service, inbound & outbound calls, Conciergerie, escalations, email & chat answering, and information check. Ask Kiffcom to help you to set up an Interactive Voice Response / IVR, and manage your calls through your CRM.
Unconventional marketing strategies and operations, like street marketing or stunt marketing could be a good way to promote for you. Contact Kiffcom about the opportunities.
Get support and courses from professionals. Learn traditional marketing, media placement, graphic design, design thinking, sales, brand marketing, event planning, and CRM. Hire a Kiffcom coach to follow your efforts and challenge your mindset.
Some of the contact information requires manual collection. With Data scraping, Data entry will save hours of precious call time from a telecaller. To achieve 150 calls in a day, a telecaller requires a proper database.
Sales script writing
Coaching and training
Call center infrastructure
Phones, phone numbers, lines, servers, Kiffcom can set up your call center. Ask for a free quotation.
Ask for a quotation
- If you know where to start, let us know how we can help you by filling out that form.
Depending on the request we might convey a meeting with you to get more details before we give you a quotation.
- In case you need a consultation to discuss your needs, book a free consultation.
The best in class of the Telemarketing, for you.